We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

You may return a product within 7 days of delivery if:

• The item is unused, unworn, and in its original condition

• All original packaging, tags, and accessories are intact

• Proof of purchase is provided

Items that show signs of wear, damage caused by misuse, or alterations will not be eligible for return.

2. Faulty or Defective Items

If you receive a product that is faulty, damaged, or incorrect, please notify us within 7 days of delivery. We will arrange a replacement or refund at no additional cost once the item has been inspected and approved.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, negligence, or normal wear and tear

• Products returned without original packaging

• Clearance or sale items, unless defective

4. Return Process

To initiate a return:

1. Contact our customer support team with your order number and reason for return

2. Once approved, you will receive return instructions

3. Securely package the item and return it as directed

Unauthorized returns may not be accepted.

5. Refunds

• Approved refunds will be processed to the original payment method

• Refunds are issued within 7–10 business days after the returned item is received and inspected

• Shipping fees are non-refundable unless the return is due to a fault on our side

6. Exchanges

Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be processed instead.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a trackable courier service for returns

8. Sale Items

Discounted or promotional items may only be returned if defective, unless otherwise stated.

9. Consumer Protection

This policy is in line with the South African Consumer Protection Act (CPA). Your statutory rights are not affected by this policy.

10. Contact Us

For all refund and return inquiries, please contact us through the customer support details provided on our website.